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Can I substitute/exchange one or more items?

No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. See also: How can I request a return?. If you need further a

What are the return conditions?

The following requirements must be completed in order to request a return:. The request must be submitted within 30 days* following the order's delivery. The item must:. Be brand new, never worn, and merely tried on;. Not to be washed;. Still bear th

How can I request a return?

Start the return process by clicking here. The link will open a new tab. Follow the instructions below. Once you open the link, you will be on this page:. Here you must write:. You can find your order number here:. Now fill in the return forms by fol

How much does the return costs?

Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free - but depends on the chosen carrier - for the option:. • Ship with any carrier of your choice (you pay for the shipment). See als

How can I ship my return?

Below, you will find all the available ways to ship your return. Shipping from Italy. If you have chosen “Ship with a return label,”. • You will receive a free shipping label with TNT FedEx;• The courier will attempt a collection the first business d

What should I do if I received a defective item?

If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you

How can I book a new pickup with TNT FedEx?

Option only available for returns shipped from ITALY. If you have requested a return with the TNT FedEx prepaid label, please note that the label is valid 7 days from its issue**. During these 7 days:. 🚚 The first pickup attempt will take place on t