What should I do if I received a defective item?Updated 3 months ago
If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item
Please note that it is mandatory to provide some pictures (max. 6):
- A picture of the whole product;
- A picture of the defect;
- A picture of the product's label (make sure Serial Number is visibile)
If you have received an item that is different from what you ordered, you should select Different from description / Diverse from description. In this case it is not a defective item.
| Please note|
We do not make exchanges of the items so if you wish, you can buy the product back.
If you need further assistance please check the Other questions or Contact us