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Why can't I complete a card payment?Updated 7 months ago

 There may be several reasons why you can't complete a card payment:

  • The card is not enabled for online payments: please contact your bank to enable it;
  • There are no funds on the card;
  • Typos in data entry (card number, expiration date, cardholder, CVC);
  • Lack of internet connections: payment me be shown as "unaccounted" (see Why can't I see the order I've been charged for?)
  • The bank circuit is not accepted (see Which payment methods can I use?)
  • A daily/monthly maximum limit for online payments is active on the card.
  • You have not correctly completed the two-factor authentication procedure of your card (as required from 2021 by the EU): ask your bank for more information.

If you need further assistance please check the Other questions or Contact us

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