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<img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/tempo_icona-0c052306-a320-4675-b69a-1f2fec16b00c.png" style="width: 25px;" class="fr-fic fr-dii">You can request a return within 30 days from the delivery date of your order.<hr>See also:&#xA0;<a href="https://briko-it-nmcmqptcgps.gorgias.help/en-US/how-can-i-request-a-return-204259">How can I request a return?</a><hr><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" class="fr-fic fr-dii"> If you need further assistance please check the Other questions or <a href="https://www.briko.com/it/pages/contact">Contact us</a>

You can request a return within 30 days from the delivery date of your order. See also: How can I request a return?. If you need further assistance please check the Other questions or Contact us

How much time do I have to request a return?

Returns and refunds

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

Can I change my delivery address?

Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

Track and manage orders

How much does delivery cost?

What courier will deliver my order?

What happens if I’m not at home when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

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How can I cancel my account?

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How will my personal Profile information be used?

Account

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Newsletter

Account and newsletter

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Is my product authentic?

How to interpret the washing label?

Shopping guide

Other

Did you buy in the shop?

Who am I buying from?

Guide to safe shopping

How much time do I have to request a return?Updated 3 months ago